FAQs

Hello, pilule my name is Shawn Holdt and I’m the owner/Master Plumber here at Prestige Plumbing LLC. I just wanted to share some thoughts and experiences with you as a professional of more than 20 years in the trade. First of which being, online I am constantly encountering people who do not know how to shut the water off to their own homes or commercial spaces. To me this is a BIG problem, clinic especially in times of an emergency. Knowing where to shut the water off and knowing how to shut the water off can save you tons of time/money in an emergency. I know it’s not something most folks think about, but when there’s a leak inside your home/business, and you have to shut the water off before it ruins your hardwood floor, you will thank us for making it a part of your personal arsenal of knowledge. Next time a Prestige Plumbing technician comes to your home or business, ask them to investigate where your water shut off is, and most importantly, does it actually shut off the water. If not, we can then address your needs before they become an emergency. It’s the only kind of flood insurance I can offer you at this time.

Here are some common plumbing questions Ive had from customers:

Can a solar hot water heating system really save our Ohana money?

Ummm, yes. Big time as a matter of fact, and a lot of people in Hawaii have already made the switch. Most folks don’t know this but your home’s largest energy consumer is your electric water heater. For families of 3 or more, installing a solar water heater in your home is the best way to save money on your electric bill. Up to 40% as a matter of fact, and we know what electricity costs are like here in Hawaii. With Hawaii Energy’s $1000 rebate right off the top of your estimated price thru us, combined with state and federal tax credits, you can save nearly 70% total cost on the system purchase price in the first year. That’s around $2000 for a typical residential installation after all rebates and tax credits are received. Not to mention the money you will be saving on your electric bill… Prestige Plumbing is proud to be an Hawaii Energy partner enabling us to make that $1000 rebate a reality for you thru us. Also, those of you that have older systems, you can do the same thing and get a whole new system for a few hundred dollars more than what it would cost you to replace a faulty portion of your existing system. Please call Prestige Plumbing for a free estimate to start saving money with solar hot water now.

Is there a better faucet brand than others?

I like to have fun with my customers so I respond the same way every time to this one, “they all break the same”. YES, some people look at me funny, but it’s really the truth. They do all “break the same” in the sense that they all wear out and need parts the same. Whether it be that $2000 designer faucet from some exotic faraway place, or the fairly inexpensive Delta/ Moen you would find at any hardware or home improvement store. It always comes down to preference and we get that here at Prestige Plumbing. However, when it comes time to service that fixture, giving that they do all “break the same”, it’s always a wise decision to buy something from one of the major brands that we all know and have come to recognize. Delta, Moen, Kohler, Etc. Otherwise, finding parts may become an issue and could end up being pretty EXPENSIVE.

Should I be worried about the pressure in my plumbing system?

Usually no, no need. But at the same time, here in Hawaii, almost every home is equipped with a pressure regulator valve on the inlet water supply to the system (PRV). This device safeguards your home against the problems associated with excessive pressure buildup in the system like leaking fixtures or burst lines. The problem is, with age and time the pressure regulator stops working as intended and pressure starts to build up in your water system. This does leave you at risk of something springing a leak inside of your home and creating a lot of water damage. Whether it be a supply tube under your bathroom sink springing a leak, or the pressure relief valve leaking on your water heater, both can create unbelievable damage in a matter of minutes. Next time Prestige Plumbing is at your home for a service call, ask our technician to test your pressure regulator if you have one.

I woke up this morning to a cold shower. How can I get my hot water heater working again?

Well, depending on what kind of heater you have, it could be many different things. If it’s an electric water heater it could be the reset on the upper thermostat controls, heating elements or power supply to the appliance. If it’s a gas fired water heater, it could be the thermocouple, the gas valve, the gas pressure or venting issue. If it’s a solar hot water system, it could be your solar thermostat controller, the sensors, your recirculation pump or power supply to the appliances. Any way you slice it, it’s usually a little bit complicated if you don’t know what you’re doing. Call today to have a Prestige Plumbing technician professionally diagnose the problem and get the hot water in your home working again.

I just bought a new toilet at Home Depot. Can I install it myself?

Unless you’re comfortable with plumbing projects and have someone to help you with the lifting, you’ll probably want to leave a toilet installation to a plumber. Prestige Plumbing has performed thousands of toilet installations and is completely prepared for the unforeseen developments that often arise when replacing older plumbing fixtures. You never know what you will uncover when you pull that old toilet off of the floor. I would say that at least 1/2 of the toilets we pull have anchoring issues at the floor. This is the most critical part of a sound toilet installation in terms of its seal to the floor being maintained. If its leaking from the base when flushed, there’s most likely an issue with the flange. So, in other words, leave the hard work to us and call to have your new toilet installed today!

How do I fix a leaky faucet?

As easy as fixing a faucet may sound, each one has different parts and tricks to removing the internal parts. First thing you need to do is shut the water off to that fixture. Once you have the water shut off to the fixture, feel free to pull it apart and replace the parts as needed. If the leak persists, or you’re not confident in your plumbing expertise, call Prestige Plumbing to let our experienced plumbers fix that fixture today. We can also provide new fixture(s) if needed for replacement, with a wide selection including the popular Kohler, Delta, and Moen brands.

My neighbor just experienced a sewer backup—should I be worried?

Not always, but perhaps. If you both live in older homes and neither you nor your neighbor has ever replaced your sewer pipes, chances are they are around the same age and operating in similar ground conditions. If your neighbor’s sewer is suffering from tree root damage, for instance, it’s likely that your yard has roots intruding in your sewer pipes as well. The only way to know for sure? Call Prestige Plumbing to conduct a sewer pipe camera inspection. We’ll evaluate the security of your existing sewage piping and determine if there are any near-fail areas of concern. That way you get a clear view of exactly what condition your sewer pipes are in before you experience a costly sewer backup.

Is a tankless water heater right for me?

Tankless water heaters save energy by only heating the water you need to use when you need to use it. Although slightly more expensive than a traditional water heater to purchase initially, a tankless water heater could save you money over the life of the appliance by saving on energy costs and decreasing water wastage. They are offered in both gas and electric versions. Tankless heaters require a routine maintenance to prevent failure of internal parts by flushing unit with cleaning solutions . If you are considering an electric model, please check with your electrician to make sure you have sufficient wiring and power supply to location of where new unit will be installed. If a tankless water heater sounds like it may fit your Ohana’s needs, please call Prestige Plumbing for some guidance in your tankless water heater selection and purchase.

We’re going on vacation to the mainland for a couple of months to see our Grandkids. How can I be sure my house will be safe from a Plumbing emergency while Im gone?

Nothing is worse than returning home to a flooded mess. Ensure you won’t experience a pipe or supply tube bursting while you’re gone by turning off the water to your home whenever you will be gone for more than a few days. If you would rather leave that up to the professionals, please call us in preparation of your trip and we can handle shutting everything off for you. If you do experience burst pipes or flooding, please call Prestige Plumbing at any time of the day or night, seven days a week, for emergency plumbing service.

My disposal isn’t working? What could be wrong?

The unit could be jammed and something stuck inside. The breaker controlling power to plug could be tripped and in off position in your electrical panel. The wall switch for the disposal is bad. If you are not comfortable diagnosing these kids of problems or you are still having problems with your disposal, please call Prestige Plumbing to have a technician examine the problem further. We carry new garbage disposals just in case you need a replacement. We stock the popular InSinkErator brand.

How do I unclog a toilet?

Sometimes you can just use a plunger to unclog a toilet. First push down slowly, centering cup of plunger over the toilet drain hole. Push/pull up and down rapidly to unclog the obstruction. If the clog persists, call Prestige Plumbing to have a plumber examine the problem further. Sometimes it’s just a matter of experience but sometimes it’s also due to the age of the fixture hindering its performance. We can help in selection and provide you a new toilet, including the popular Toto and Kohler brands.

I think our grease trap needs to be cleaned—can my staff do that or do I need a plumber?

Grease traps should be cleaned regularly to prevent buildup. Depending on usage, monthly grease removal with a scoop or other tool may be sufficient. If your grease trap is hard to reach or heavily blocked, consider calling the Prestige Plumbing team to remove the grease and maintain the trap for you.

I own multiple properties—can Prestige Plumbing service all of my locations?

Prestige Plumbing can service your multiple business locations or rental properties. You as a resident manager or business owner, know the importance of a quick response to a plumbing emergency at any one of your properties. Especially when the problem effects multiple tenants or suites. Our technicians have the experience and tools to handle whatever is happening inside your buildings. Please contact Prestige Plumbing to start your services today.

Contact us at (808) 445-5070 or email to schedule a service call or a FREE estimate.